MAP Mobile Adaptive Procedure

Mobile Adaptive Procedure is a project co-funded by the European Commission under the eTen framework for
the initial deployment phase.

The scope of services offered by MAP is in the field public employee’s assistance especially where the temporary lack of
information decreases the possibility to identify the best solution. MAP with the extended use of speech to interact with
is going to dramatically improve the on-field usability. These concepts can be fully adapted to services as: Emergency
procedure management, on field human resources management or administrative procedure management whit the
objective of simplifying procedures.
MAP flexible services are mostly valid for the entire emergency corps sector or customer relationship public offices with
minor adaptations. Another important service is the on-time assistance provided by means of both MapContact (multimedia
communication tool – Skype like) and MapPortal (graphic environment to access all services) which allow employees
groups or departments collaborating, focused on problem solving. The self-learning Question/answer service is
something very useful to share and extend the memory of a single employee to groups or departments.
During the initial deployment phase extensive piloting of MAP services has been planned in Italy and France with the
aim to involve users in the following categories: fire fighters, social services, local police, ambulance services and in
general the citizen relationship offices in the involved public authorities.

MAP main services are the followings:

	Support public civil servants during interaction with citizens.

	Improve quality, speed and efficiency in gathering answers and operational information.

	Remove employee skill barriers among internal departments within the public administration through advanced collaboration and communication services.

	Integrate data from diverse sources (laws and decrees repositories, procedures and guidelines) seamless and transparent.

	Capitalise knowledge through the possibility to store and share retrieval paths and the contribution by other employees tracing the problem resolution process and expert advice.